1. General Information

Söpö Scoops is operated by Söpö Scoops, located at Rauma, Finland. By purchasing from Söpö Scoops, you agree to these Terms & Conditions.

Our products include cosmetics, accessories, and lifestyle items, sold as mystery scoops with optional semi-customization.

2. Products and Services

• Cosmetic products sourced from authorised EU suppliers
• Accessories & lifestyle items (bracelets, stationery, keychains, plush items, towels, hair accessories, etc.)
• Mystery scoops assembled based on themes and preferences
• Packaging & personalization including bubble wrap and handwritten notes

All products meet applicable EU safety standards.

3. Orders & Payment

• Orders must be paid in full at checkout
• Prices include VAT (if applicable)
• Accepted payment methods: Card, Klarna, Bank transfer
• Orders confirmed via email

4. Shipping & Packaging

• Shipped using Posti
• Protective bubble wrap and mailer boxes used
• Finland: 5–7 business days
• EU: 5–10 business days
• Customs duties outside Finland are customer responsibility

5. Mystery Scoop & Customization

• Semi-customized based on preferences
• Brands, colours, and designs are random
• Handwritten or greeting notes may be included

6. Right of Withdrawal (Returns)

• 14-day return for unused & unopened products
• Opened cosmetics cannot be returned
• Personalized elements not eligible unless defective
• Partial returns not accepted
• Return shipping paid by customer unless defective

7. Defective or Incorrect Products

• Report within 48 hours with photos
• Replacement or refund provided if verified

8. Liability

• Not liable for misuse or allergies
• Customers must check ingredients and care instructions
• Semi-customization does not guarantee specific products

9. Changes to Terms

• Terms may be updated anytime
• Customers encouraged to review before purchasing

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1. Data Controller

Söpö Scoops, Rauma, Finland, is the data controller.

2. Data Collected

• Name, address, email, payment info
• Customer preferences
• Marketing consent (optional)

3. Purpose of Processing

• Order processing & delivery
• Customer communication
• Marketing (with consent)
• Legal compliance

4. Data Sharing

• No selling of personal data
• Shared only with logistics providers

5. Data Retention

Data retained only as long as legally required.

6. Customer Rights

• Access personal data
• Request correction or deletion
• Withdraw marketing consent
• Object to processing
• Request data portability

7. Contact

Privacy inquiries: soposcoops@gmail.com

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• Shipped using Posti
• Finland: 5–7 business days
• EU: 5–10 business days
• Delivery times not guaranteed
• Standard shipping: 4.90€
• Free shipping on orders over 40€
• Report lost/damaged packages within 48 hours
• Import duties outside Finland are customer responsibility

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• 14-day withdrawal right (unopened products only)
• Opened cosmetics not returnable
• No partial returns
• Email complaints to: soposcoops@gmail.com
• Include order number & photo evidence
• Replacement or refund for verified issues
• Complies with Finnish Consumer Protection Act & EU Directive